Starkle Dream Up. Stephens College

Student Complaint Form

This form is to be used ONLY BY STUDENTS to submit a formal complaint when they have been unable to satisfactorily resolve an issue with the faculty, staff, students, or others involved. The Student Complaint Reporting Policy includes a list of offices who can assist students if they do not know where to start to resolve concerns.

Please read the entire policy before filling out this form, and note that the form is not to be used for ADA , Title IX, and all other forms of discrimination complaints or for grade appeals. See the policy for addressing those issues.

Instructions:

  1. Select the appropriate area from the drop-down menu below based on the nature of your complaint.
  2. Complete all fields so your complaint may be directed to the proper College officials.
  3. Complete the electronic signature checkbox.
  4. Print the form for your records.
  5. Submit the form.

Complaints cannot be submitted anonymously.

*All fields are required*

Please retain a copy of your complaint.

First seek to resolve the matter with the faculty member if your concern involves a Stephens instructor. Then, if unresolved, please contact your Dean. If still unresolved, take the issue to the Vice President for Academic Affairs: academicaffairs@stephens.edu, (573) 876-7213, Ext. 4213. If your concern is regarding a program, please contact your Dean. If still unresolved, take the issue to the Vice President for Academic Affairs: academicaffairs@stephens.edu, (573) 876-7213, Ext. 4213. Please note: there is a formal process in place for a grade appeal. See Academic Appeals: Grade Appeals in the course catalog to follow the correct protocol.

Please first contact your adviser for concerns regarding your degree planning or course scheduling. Contact the Registrar’s Office (248 Lela Raney Wood Hall) for registration issues: registrar@stephens.edu, (573) 876-7277, Ext. 4472.

Please first contact Accounting (206 Lela Raney Wood Hall) for billing and payment issues: accounting@stephens.edu, (573) 876-7105, Ext. 4105. Contact Financial Aid (216 Lela Raney Wood Hall) for issues related to your financial aid/scholarships or work study: finaid@stephens.edu, (573) 876-7106, Ext. 4106.

Please first contact the Director of Dining Services: dining@stephens.edu, (573) 876-7162, Ext. 4162.

Please first contact the Center for Career and Professional Development (306 Lela Raney Wood Hall): career@stephens.edu, (573) 876-7101, Ext. 4101.

Please first contact the Director of Counseling: counselingcenter@stephens.edu, (573) 876-7157, Ext. 4157.

Please first contact Facilities (106 Willis Ave.): facilities@stephens.edu, (573) 876-7171, Ext. 4171.

Please first contact I&TS (8 Helis) by submitting a help ticket through the IT Service Desk Gateway link (https://helpdesk.stephens.edu/), e-mail helpdesk@stephens.edu, or call (573) 876-2381, Ext. 4381.

Please first contact Security (Tower Hall): security@stephens.edu, (573) 876-7299.

Please first contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212.

Please first contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212, and ask for the Director of Athletics.

Please first contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212, and ask for the Vice President for Student Development.

Please first contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212, and ask for the Vice President for Student Development.

Please first contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212, and ask for the Associate Director of Student Life and Engagement.

For residence hall issues, please first contact a residential life student staff member. If still unresolved, contact Student Development (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212, and ask for the Director of Residential Life and Education.

Please attempt an informal resolution process before proceeding further.

Section 1: Personal Information

Mailing Address

Preferred method of contact:

Section 2: Information About Your Complaint

 

NOTE: RETALIATION AGAINST A STUDENT FOR MAKING A COMPLAINT IS ABSOLUTELY PROHIBITED AND WILL BE CONSIDERED A SERIOUS VIOLATION OF PROFESSIONAL RESPONSIBILITY.

*Stephens College is committed to an environment in which all members of our community are treated fairly and respectfully. As such, every effort will be made to ensure that ALL views are taken into consideration when decisions regarding complaints are determined.

Form submission could take a minute or two. Please wait until you receive acknowledgement of your submission before closing this form. If you do not receive a response within 48 hours of the submission, please email studentcomplaint@stephens.edu.

 

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