E-mail Services



Faculty/Staff E-mail Services

Stephens e-mail is available to all faculty and staff who have completed the Request for Computer User Account Form. There are four ways faculty and staff can access e-mail at Stephens and include the following:

1. Users can access e-mail anywhere using a web browser, such as IE or Netscape to connect to Outlook Web Access (OWA)

2. E-mail is processed and managed on the e-mail server and presented through a browser window. E-mail stored on the server is subject to disk quotas. The OWA interface is slightly different and not every feature is available and is intended for occasional use while on the road or away from the office and on public access computers. (If you use a POP client on your pc and it is configured to download Stephens e-mail, configured not to keep messages on the server, and it's left open while using OWA, you will not see any messages after your POP client downloads them; therefore, close your POP client if you expect to see messages.)

MS Outlook is an integrated desktop management system, which includes mail, calendar, tasks, journal, notes, group scheduling, global address book, etc. The mail component interacts directly with the server, which means all mail resides on the server. Outlook 2000 SR-1/SR-2 is recommended and is required for IMAP configuration.

Outlook Settings
1. Open Outlook

2. Click tools, then account settings

3. On the email tab, click new

4. This will pop up a window

5. Click the button Microsoft Exchange-POP3, IMAP, or HTTP

6. Click and put a check in manually configure server

7. Then hit next

8. Select Microsoft Exchange and hit next

9. The server type: nova.academic.stephens.edu ( or just Nova )

10. Uncheck "Use Cached Mode"

11. Then type in your username ( The first part of your email address before the @ symbol )

12. Click Check name

13. Hit next-after it Outlook verifies your name

14. Click OK- to the pop up window

15. Then finish


Other Information
The maximum mailbox size or server storage limit per user is 100 MB.

It's a good idea not to let the inbox become too large (over 500 messages depending on pc memory), since this will affect performance; therefore, delete messages or organize them into folders.

All incoming and outgoing mail is scanned for viruses.

Users can only use the ougoing mail server (SMTP) if they are connected to the Stephens network. This is for security; otherwise, anybody from anywhere could route mail through Stephens. For example, if you use MSN to connect to the Internet, you will not be able to use the Stephens' outgoing mail server, you will need to use MSN's server. You may still retreive mail using the Stephens' incoming server address.

Users who are on vacation or out of the office can set mail to notify senders that they are "Out of the Office" by sending a reply message. This setting can be changed using Outlook Web Access options. Please keep in mind that some e-mail lists may not filter "Out of the Office" reply messages, which can potentially flood a list with your messages.

Users can change their e-mail passwords using Outlook Web Access options.

For more information about POP and IMAP, visit the following link: ftp://ftp.cac.washington.edu/mail/imap.vs.pop.brief


Requesting a User Account
If you're a faculty or staff member and are interested in having an e-mail account or web page, please print and fill out the Request for Computer User Account Form, if you have not done so already and send your completed form to the address shown on the form. (Adobe Acrobat Reader is required to view and print the form.)

If you need help setting up your e-mail or if you're having problems sending or receiving messages on campus, call the Help Desk at (573) 876-2381 x4381 or send e-mail to helpdesk@stephens.edu.

Student E-mail Easy Web Access

Stephens offers Web Messaging that makes it convenient for students on the go. They can check their e-mail on any PC with a Web browser — at the computer lab, at home, the public library or anywhere at http://scmail.stephens.edu.

What is Microsoft Exchangelab?
Microsoft Exchangelab provides students of Stephens College with a set of free hosted communications and collaboration services i.e. email. Although Microsoft hosts the email, Stephens College maintains control. The email system is based on Windows Live Hotmail/Exchangelabs and is co-branded with Stephens College.

Obtaining your Account
Email is one of the official means of communications with students to keep them informed of important information. The college has the right to send official communication to the student by e-mail with the assumption that the student will receive, read, and if necessary, act in a timely manner based upon these e-mails.

Accounts will be created for each student prior to the beginning of the school year. Your user name and password will be given to you during registration.The email address format is your first name, then a dot, last name and finally @sc.stephens.edu. For an example: jane.doe@sc.stephens.edu. Though remember if you do change it, you're Blackboard and printing password remains your Student ID number.

View Computing Policies and Guidelines
It is the student’s responsibility to access and maintain their account in accordance with the college’s communication policies including but not limited to the Acceptable use Policy. You may view the Computing Policies and Guidelines at the following web link: http://www.stephens.edu/services/ccts/policies/

Students are expected to check their email on a frequent basis, and to make sure there is sufficient space in their accounts to allow the mail to be delivered. Students who choose to have their e-mail forwarded to an un-official e-mail address do so at their own risk. Stephens College is not responsible for any e-mail beyond delivery to Stephens accounts.

Viruses & E-Mail
Exchangelab does scan each incoming and outgoing email for viruses. Though we recommend you have your own virus protection for your personal computer.

Spyware Prevention
Spyware is software that is installed on your computer without your knowledge, usually to gather information about your browsing habits. Spyware is often installed packaged with freeware or shareware programs, which can be downloaded from the internet. At best, Spyware will slow your system performance, and at worst, it will result in the compromise of sensitive personal information. There are programs that search for and remove spyware, these programs function similar to antivirus programs. ‘Microsoft Defender’ (downloadable from Microsoft), ‘Adaware’, and ‘Spy-Bot Search and Destroy’ are examples of spyware removal programs which we have had success with.

Exchangelab Q & A

What other services are offered from Microsoft Exchangelab, beyond email?
After your email address is established through Campus Computing there are several services Microsoft has to offer.

Here are just a few:

Office Live Workspace: http://office.microsoft.com/en us/officelive/FX102412601033.aspx?ofcresset=1.

Windows Live Messenger: Great for audio and video conversations with friends and family. For more information and how to download the messenger visit:
http://get.live.com/messenger/overview.

Windows Live Space: You can create e-profiles for prospective employers. You can post blogs, photos, information, and more. Please visit http://home.services.spaces.live.com/. For more information.

Windows Live SkyDrive: The way to protect and store data online! The great thing is you can have up to 1GB of space! For more information please visit: http://skydrive.live.com/.

Do I need to use a Windows PC or Microsoft Internet Explorer to use it properly?
No. All the Web-based services included in Exchangelab can be accessed from Windows, Mac, or Linux, using Internet Explorer or Firefox. Safari and other browsers are also supported.

GETTING STARTED

How do I sign-up?
As part of the registration process of Stephens College, an account will be provisioned for your use.

Why should I want to use Microsoft Exchangelab?
Exchangelab offers you features you can use as your primary account. Hotmail/Exchangelab is the most used webmail service in the world, so it's already familiar to many of your friends and family. 5GB inboxes, that's plenty of space to keep those bulky email messages packed with pictures, papers, and etc. You can send 14MB message size, including 10 MB attachments, and up to 50 attachments. You will have spam and virus-filtering, a familiar web-based interface with folders and preview pan, access via POP. Though we offer virus and spam filtering through your email, we still recommend you have your own personal one to protect your computer.

Can I search my email?
Yes. There are a variety of useful and powerful searching capabilities available through the web and also rich clients.

TECHNICAL INFORMATION, HOW-TO, AND SUPPORT

How do I check my mail using Exchangelab?
Once your account has been setup through Campus Computing you can log into it at: http://scmail.stephens.edu/. Once you are there you will need to enter your full email address as your Windows Live ID- example jane.done@sc.stephens.edu.

What if I forget my password?
As a part of the setup process, you will register an alternate email address to assist with passwords resets. This will allow the system to email communicate with you through the reset process. If you are still unable to reset your password please contact Campus Computing at 573.876.2381 x4381. You will be asked to identify yourself prior to assistance in resetting your password.

How much email storage space do I get?

5 GB inboxes, that's plenty of space to keep those bulk email messages pack with pictures, thesis papers, etc.

What is the message's maximum size (including attachments)?
The limit you can send in one message is 14MB. Including 10MB attachments, and up to 50 attachments.

SECURITY, PRIVACY, AND SPAM MANAGEMENT

How does Exchangelab handle spam?
Smartscreen TM learns to detect spam based on you reporting spam in your inbox. SenderID Framework matches the sender's email address against their IP address to protect against spoofing. About 95%of all spam and 99% of image-based spam are blocked. While spam traffic has increased 40% across the Internet, Hotmail/Exchange Labs spam is down 80%over the past year thanks to the work of our spam-fighting team and technologies. If using the web interface, all e-mail undergoes a virus check/scan.

Do I have the ability to control anti-spam options, for example, training the system what is spam?
Yes, you have the ability to identify certain emails as safe versus unsafe. Exchangelab also “learns” based on the user action on what to mark as spam. Also just like Hotmail you can set individual junk folders, rules, block lists, and safe lists.

Is there an ability to “trust” and “block” an email address directly from the webmail interface?
Yes you have the ability to “trust” and “block” an email address.

Is data physically secured? Is the data center locked down to authorized individuals? Are emails encrypted on a local disk?
Data is stored on Microsoft servers where all the common Microsoft practices for security are followed. Microsoft does thorough security testing; Microsoft has third parties do penetration testing; Microsoft uses best practices to maximize security of the servers and prevention of unauthorized network access; Microsoft only allows select personnel with approved clearance to have access to the live site.

Will someone from Microsoft be reading my email?
No, Microsoft will not read your email. See Microsoft's statement at http:///privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx.